If you need to exchange your unwashed/unused merchandise for a different size or color, just ship the merchandise back to us. You must include a copy of your sales receipt or a note with your order number, contact information and what you want us to do. Zolowear.com cannot be responsible for return shipping charges unless we made an error on the shipment contents. We recommend that you insure any return shipments since we cannot be responsible for returned items being lost or damaged in the mail. If this is an exchange being shipped within the US, then please include your daytime phone number so we can contact you to get your credit card information to pay the exchange shipping and handling cost. If you would prefer you can write your credit card number and expiration on a note and send it with the item(s) to be exchanged.
If, in the unlikely event you are not happy with your purchase, you may return your unwashed/unused items to us in their original packaging within 30 days of purchase for a full refund minus shipping and handling costs. If more than 30 days has passed, but less than 90, we will issue you store credit. We cannot accept items for exchange, refund or store credit after 90 days. We recommend that you insure any return shipments since zolowear.com cannot be responsible for items lost or damaged in the mail. If you received free shipping from zolowear.com you will be charged for the actual cost of shipping the product(s) which includes packaging, postage and handling with a minimum of $5.00. This is also true if you received free shipping and then returned a portion of the merchandise that effectively lowers your purchase amount below the free shipping threshold.
Please send exchanges or returns to this address:
ZoloWear Baby Slings
8525 Jackrabbit Road
Houston, TX 77095